Security Center
Our Commitment to Data Protection
At Malakai, we understand that voice data and business logic are among your most sensitive assets. Our infrastructure is built from the ground up with enterprise-grade security protocols to ensure your data is encrypted, isolated, and protected.
Data Encryption
In Transit
All communications between your systems, our API, and our dashboard are encrypted using industry-standard Transport Layer Security (TLS 1.2 or higher).
At Rest
All databases, including call logs, knowledge bases, and transcripts, are encrypted at rest using AES-256 encryption within our secure cloud infrastructure.
Infrastructure & Hosting
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verified
Top-tier cloud providers (AWS/GCP) maintaining SOC 2 Type II and ISO 27001 certifications.
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shield
Virtual private clouds (VPCs), strict firewall rules, and automated DDoS protection.
Access Control & Authentication
Secured via robust authentication mechanisms including dynamically generated bearer tokens for API integrity.
No Training on Customer Data
We enforce a strict policy against using your private conversational data, knowledge bases, or transcripts to fine-tune or train our foundational AI models.
Ephemeral Processing
Audio streams are processed in real-time and briefly cached only for duration requirements, before being permanently deleted unless compliance logs are enabled.
Incident Response & Monitoring
Our systems are monitored 24/7/365 for anomalous activity. In the event of a security incident or data breach, our incident response team will take immediate action to mitigate the threat and notify affected users within regulated timeframes.
Looking for our full Compliance Portfolio?
Download our detailed security whitepapers and certification documentation for enterprise review.