Privacy Policy
Last Updated: 2 April 2026
1. Introduction
Malakai ("we," "our," or "us") is committed to protecting your privacy. This Policy outlines how we handle the personal and operational data we process through our conversational intelligence platform. We treat your data as a sacred trust, applying high-end security measures to ensure your information remains yours.
2. Information We Collect
Account Info
Name, email address, organizational affiliation, and billing credentials provided during registration.
Telephony & Call Data
Routing metadata, call duration, and participant identifiers.
Audio & Transcription
Raw audio streams and the resulting machine-generated text transcripts.
System Context
Integration data from CRMs and calendar software connected to the platform.
Technical Data
IP addresses, browser types, and interaction logs for performance monitoring.
3. How We Use Your Information
We process data to provide real-time AI transcription, conversational insights, and workflow automation. Our primary goal is to enhance the intelligence of your business interactions while maintaining strict data boundaries.
AI Training Policy
We do not use your proprietary data to train foundational models.
Your data is processed within your dedicated environment. Malakai’s core AI models are trained on public and licensed datasets only.
4. Data Sharing & Subprocessors
To maintain high availability and processing power, we partner with industry-leading infrastructure providers. All subprocessors are vetted for compliance with global security standards. Our primary subprocessors categories include:
- Telephony Providers
- LLM Processing
- Cloud Infrastructure
Your Rights
In accordance with GDPR, CCPA, and global privacy frameworks, you have the right to access, rectify, or delete your personal data at any time.
Contact Privacy Officer
hello@getmalakai.com